Securus Technology is a Dallas, Texas-based company that provides technology solutions to correctional facilities and law enforcement agencies across the United States. The company, founded in 1986, also has offices in both Allen and Carrollton, Texas as well as Atlanta, Georgia and employees over 1000 people. Among the technologies and services they provide are biometric analysis, monitoring products and services, emergency response systems, and incident management technology.
Securus Technology recently released a list of comments they have received from law enforcement and correctional facility officials that use their products and services. One comment praised Securus Technology for helping to revolutionize their incarceration environment as well as improving public safety. Another comment reported that he called Securus Technology about a covert alert feature, received a rapid response, and took a suspect into custody by using the feature. Still another commented that because of phone technology provided by Securus Technology he was able to listen in on an inmate to inmate call which contained incriminating evidence regarding a recent shooting.
According to CrunchBase – Securus Technology is one of the largest providers of services to correctional facilities in the United States. They have contracts with over 2,600 facilities throughout 45 states, Mexico, and Canada. The company also provides detainee communication services to over 1,000,000 inmates in the United States.
In 2016 Securus Technology received accreditation from the Better Business Bureau. To get accredited a business needs to meet high standards including being responsive, safeguarding privacy, being transparent, and having the highest integrity. Securus Technology presently has an A+ rating with the BBB, their highest rating. In order to get this high rating Securus Technology had built a 220 person domestic call center, which averages over 2.5 million call a month, and answers calls within an average of 11 seconds while resolving inquiries on the first call 99% of the time.